Shipping policy

Order Processing

Please allow 1–2 weeks for your order to be processed and prepared for shipment. Once your order has been dispatched, you will receive a shipping confirmation with tracking information, where available. Processing times may be extended during peak periods, new collection launches, promotions, public holidays, or due to circumstances beyond our reasonable control. If your order contains multiple items, they may be shipped together once the full order is ready for dispatch.

Shipping Within Saudi Arabia

We deliver across Saudi Arabia through our designated delivery partners. Once your order has been dispatched, delivery times will vary depending on your location and the courier. Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase. Please note that all processing and delivery timeframes are estimates and are not guaranteed delivery dates.

International Shipping

Odea & Co. ships to selected international destinations. Available destinations and applicable shipping charges will be displayed at checkout. International delivery times vary depending on the destination, courier, and customs clearance procedures. International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping fee paid to Odea & Co. Odea & Co. does not control these charges and cannot predict their amount.

Delivery Delays

While we aim to have all orders delivered within the estimated timeframe, delays may occasionally occur due to courier operations, customs clearance, weather conditions, public holidays, peak periods, incorrect delivery information, or other circumstances beyond our reasonable control. If your order is significantly delayed, please contact us at contact@odeaandco.com, and we will assist you in checking the status of your shipment.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address, contact number, and other required delivery information when placing an order. Please review your information carefully before completing your purchase. If you notice an error in your shipping information, please contact us immediately at contact@odeaandco.com. We will do our best to update the information before your order is dispatched, but changes cannot be guaranteed once an order has been processed or shipped. Odea & Co. is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer, subject to applicable law.

Failed, Refused or Unclaimed Deliveries

If an order is returned to Odea & Co. because of an incorrect or incomplete address provided by the customer, refusal of delivery, or failure to collect the shipment within the courier's required timeframe, the customer may be responsible for any additional shipping or return costs incurred. If the customer requests the order to be shipped again, additional shipping charges may apply. Any applicable refund will be handled in accordance with our Return & Refund Policy and applicable law.

Lost Packages

If your tracking information indicates that your order has not been delivered within the expected timeframe, please contact us at contact@odeaandco.com. We will work with the delivery partner to investigate the shipment and determine the appropriate next steps. If a shipment is confirmed as lost during transit, Odea & Co. will provide an appropriate resolution in accordance with applicable law.

Damaged or Incorrect Orders

Please inspect your order upon reception and contact us immediately if your package or item arrives damaged, defective, or incorrect. Please provide your order details and, where possible, photographs showing the issue so that we can assess it promptly. If an item is confirmed to be damaged, defective, or incorrect, Odea & Co. will cover the applicable return shipping costs, in accordance with our Return & Refund Policy.

Tracking

Where tracking is available, tracking information will be provided once your order has been dispatched. Please allow some time for the courier's tracking system to update after receiving your shipping confirmation.

Order Cancellations

Odea & Co. reserves the right to cancel an order before it has been shipped, including in cases of product availability, pricing or payment issues, suspected fraudulent activity, or other circumstances that prevent us from fulfilling the order. If Odea & Co. cancels an order after payment has been received, a full refund will be issued to the original payment method. Once an order has been shipped, it cannot be cancelled and will instead be subject to our Return & Refund Policy and applicable consumer rights.

Contact Us

For any questions regarding shipping, delivery, or your order, please contact us at: contact@odeaandco.com

Nothing in this Shipping Policy is intended to limit any mandatory consumer rights available under applicable law.