Refund policy

Returns 

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase. Items showing signs of wear, washing, alteration, damage, stains, odors, or removal of tags may not be accepted for return. To start a return, please contact us at contact@odeaandco.com.

If your return is accepted, we’ll provide you with instructions on how and where to send your package. Return shipping costs are the responsibility of the customer, except where the item is defective, damaged, incorrect, or otherwise required by applicable law. Original shipping charges are non-refundable, except where the item is defective, damaged, incorrect, or where otherwise required by applicable law. Items sent back to us without first requesting a return will not be accepted. You can always contact us with any return-related questions at contact@odeaandco.com.

Order Cancellations

Odea & Co. reserves the right to cancel an order before it has been shipped, including in cases of product availability, pricing or payment issues, suspected fraudulent activity, or other circumstances that prevent us from fulfilling the order. If Odea & Co. cancels an order after payment has been received, a full refund will be issued to the original payment method.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. For confirmed defective, damaged, or incorrect items, Odea & Co. will cover the applicable return shipping costs.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including custom products, such as special orders or personalized items, and personal care goods, such as beauty products. Please get in touch if you have questions or concerns about your specific item. Sale items cannot be returned unless otherwise required by applicable law. Gift cards are non-returnable, subject to applicable law.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

International Returns

Customers are responsible for return shipping costs for international returns unless the item received is defective, damaged, or incorrect, or where otherwise required by applicable law. Original shipping charges, customs duties, import taxes, and other similar fees are generally non-refundable by Odea & Co., except where otherwise required by applicable law. Customers are responsible for ensuring that international return shipments are sent in accordance with the return instructions provided by Odea & Co.

European Union – 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, subject to applicable law. As above, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase. Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law.

Refunds

Submitting a return request does not automatically guarantee a refund. Once we receive your returned item, it will be inspected to ensure that it meets the eligibility requirements set out in this policy. We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund. Original shipping charges, customs duties, import taxes, and other applicable charges are non-refundable except where stated in this policy or otherwise required by applicable law.

If more than 15 business days have passed since we approved your return, please contact us at contact@odeaandco.com.